Be patient and put yourself in other people’s shoes. It can be guaranteed that you will face customers with characters so different from each other in customer care phone service. Maybe some will seem calm and cooperative, but often we face a more ‘reactive’. This is where your patience will be tested, because not necessarily what you convey will be accepted by the customer. Meanwhile, perhaps your company needs to also take a look at the 1300 Numbers Cost.
If faced with an uncomfortable situation, avoid the use of loud noises and tones. Never blame co-workers, circumstances, let alone customers themselves. Not that theya are always right, but the debate will not always help solve the problem. As a professional customer service waiter, be sure not to be provoked and show that you are ready to follow up on the customer’s request.
If you’ve got any unpleasant experience with other’s customer service centers, try to remember that disappointment, and make sure that your customer doesn’t have to suffer the same annoyance just like what you’ve got in the past, and you can do this by giving them the best customer care on the phone.